55342: Supporting and Troubleshooting Windows 11
This is a 5-day course is designed to provide you with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.
Description
Overview
This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment. These skills include understanding important Windows 11 features, how these features are used in an Active Directory, and how to troubleshoot these features. This course covers content that was in retired Microsoft Course 10982.
Course Objectives
After completing this course, students will be able to:
- Important Windows 11 features
- How these features are used in an Active Directory
- How to troubleshoot these features
Who Should Attend
The primary audience for this course is Enterprise Desktop Support Technicians (EDSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations.
Course Outline
Module 1: Introducing Windows 11
- Overview of Windows 11
- Recommendations for typical troubleshooting procedures
- Troubleshooting installation and deployment
- Introduction to management and troubleshooting tools
Module 2: Administering Windows 11 Remotely
- Using Windows Admin Center
- Using Windows PowerShell
- Implementing Remote Management
Module 3: Troubleshooting Startup and Performing System Recovery
- Recovering Windows 11
- Configuring the Registry
- Troubleshooting Windows 11 startup
- Implementing and troubleshooting BitLocker
- Troubleshooting OS service Issues
Module 4: Troubleshooting Devices and Device Drivers
- Overview of hardware troubleshooting
- Troubleshooting device drivers
Module 5: Configuring and Troubleshooting Network Connectivity
- Configuring network connectivity
- Troubleshooting network connectivity
- Implementing and troubleshooting name resolution
- Implementing and troubleshooting remote access
Module 6: Troubleshooting Group Policy
- Overview of Group Policy
- Resolve GPO application issues on client devices
Module 7: Configuring and Troubleshooting Security Settings
- Implementing network security
- Implementing Windows 11 security features
- Configuring and troubleshooting user accounts
Module 8: Configuring and Troubleshooting User State
- Implementing and troubleshooting user state
- Implementing and troubleshooting Folder Redirection
Module 9: Configuring and Troubleshooting Resource Access
- Configuring and troubleshooting file access
- Configuring and troubleshooting shared folders
- Implementing and troubleshooting Work Folders
- Managing and troubleshooting printers
- Recovering files
Module 10: Troubleshooting Apps
- Troubleshooting desktop apps
- Troubleshooting app compatibility
- Managing UWP apps
Module 11: Monitoring and Maintaining Windows 11
- Monitoring Windows 11
- Optimizing Windows 11 performance
- Managing Windows 11 updates