CompTIA A+ Core 2 Certification (Exam 220-1102)
This course will build on existing knowledge from the CompTIA A+ 1101 course. This course will provide fundamental level skills and theoretical concepts to prepare you for real-world experiences on the job as a technician. CompTIA A+ is the industry standard for launching IT careers into today’s digital world. CompTIA A+ Core 2 (Exam 220-1102) covers installing and configuring operating systems, expanded security, software troubleshooting and operational procedures.
Description
Overview
The CompTIA A+ 1102 (220-1102) course will build on existing knowledge from the CompTIA A+ 1101 course. This course will provide fundamental level skills and theoretical concepts to prepare you for real-world experiences on the job as a technician.
CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to networking to virtualization and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world.
CompTIA A+ is the only industry recognized credential with performance testing to prove pros can think on their feet to perform critical IT support tasks. It is trusted by employers around the world to identify the go-to person in end point management and technical support roles. CompTIA A+ appears in more tech support job listings than any other IT credential.
The CompTIA A+ Core Series requires candidates to pass two exams: Core 1 (220-1101) and Core 2 (220-1102) covering the following new content, emphasizing the technologies and skills IT pros need to support a hybrid workforce:
- Increased reliance on SaaS applications for remote work
- More on troubleshooting and how to remotely diagnose and correct common software, hardware, or connectivity problems
- Changing core technologies from cloud virtualization and IoT device security to data management and scripting
- Multiple operating systems now encountered by technicians on a regular basis, including the major systems, their use cases, and how to keep them running properly
- Reflects the changing nature of the job role, where many tasks are sent to specialized providers as certified personnel need to assess whether it’s best to fix something on site, or to save time and money by sending proprietary technologies directly to vendors
CompTIA A+ is compliant with ISO 17024 standards and approved by the U.S. DoD to meet Directive 8140.03M requirements. Regulators and governments rely on ANSI accreditation because it provides confidence and trust in the outputs of an accredited program. Over 3 million CompTIA ISO/ANSI-accredited exams have been delivered since January 1, 2011.
Course Objectives
- Operating Systems (31% of exam)
- Security (25% of exam)
- Software Troubleshooting (22% of exam)
- Operational Procedures (22% of exam)
Who Should Attend
This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ Core 2 220-1102 Certification Exam.
Course Outline
Lesson 10: Configuring Windows
- Configure Windows User Settings
- Configure Windows System Settings
Lesson 11: Managing Windows
- Use Management Consoles
- Use Performance and Troubleshooting Tools
- Use Command-line Tools
Lesson 12: Identifying OS Types and Features
- Explain OS Types
- Compare Windows Editions
Lesson 13: Supporting Windows
- Perform OS Installations and Upgrades
- Install and Configure Applications
- Troubleshoot Windows OS Problems
Lesson 14: Managing Windows Networking
- Manage Windows Networking
- Troubleshoot Windows Networking
- Configure Windows Security Settings
- Manage Windows Shares
Lesson 15: Managing Linux and macOS
- Identify Features of Linux
- Identify Features of macOS
Lesson 16: Configuring SOHO Network Security
- Explain Attacks, Threats, and Vulnerabilities
- Compare Wireless Security Protocols
- Configure SOHO Router Security
- Summarize Security Measures
Lesson 17: Managing Security Settings
- Configure Workstation Security
- Configure Browser Security
- Troubleshoot Workstation Security Issues
Lesson 18: Supporting Mobile Software
- Configure Mobile OS Security
- Troubleshoot Mobile OS and App Software
- Troubleshoot Mobile OS and App Security
Lesson 19: Using Support and Scripting Tools
- Use Remote Access Technologies
- Implement Backup and Recovery
- Explain Data Handling Best Practices
- Identify Basics of Scripting
Lesson 20: Implementing Operational Procedures
- Implement Best Practice Documentation
- Use Proper Communication Techniques
- Use Common Safety and Environmental Procedures
Prerequisites
Recommended experience: 12 months of hands-on experience in a help desk support technician, desktop support technician, or field service technician job role.
Prior Course Recommendation: