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Terms and conditions


For IMPACT Professional Training delivered open enrollment classes, ten (10) business days' notice is required to avoid a cancellation fee. If a student fails to cancel prior to the ten (10) business days or does not show to the class (see No-show policy), 100% of class price will be charged. If class is paid for with coupons, those coupons will be forfeited. If class is paid for with a seat license, those days will be removed. In case of a Premium class, multiple coupons will be pulled. For IMPACT Professional Training delivered classes, those classes delivered using a third-party provider, cancellation and reschedule policies will vary. It is the responsibility of the student, and decision maker/purchaser, to ask their Account Executive about third-party cancellation and reschedule fees.


Notify IMPACT Professional Training ASAP to avoid penalties. If rescheduled with no fewer than fifteen (15) business days before scheduled date, an administration fee of 10% will be added to the purchase amount. If rescheduled with fewer than 15 days in advance of scheduled date, 100% of the class price will be due by date of originally scheduled class.


To maintain a productive learning environment, students who fail to show and be present for their scheduled class without appropriate notification (see Cancellation/Reschedule Policy) or those who attempt to login/attend a class later than 30 minutes after the scheduled start of a class, will be considered a No-Show (no exceptions) and will not be allowed to attend the class. A refund, credit, or reimbursement in any form will not be granted for any No-show. If the student paid with a credit or coupon pool the enrollment fee will be deducted from the Volume Purchase Total.


It is IMPACT Professional Training's policy that all sales are final.


Failure to pay will result in cancellation of any current and future company enrollments and the case will be sent to collections. Coupons are valid for 12 months from the invoice date and are non-transferable. Clubs are limited to the individual on the invoice, are non-transferable, and start on the date of invoice. Premium classes will have multiple coupons pulled for enrollment. The client understands that signed order agreements shall be an agreement between IMPACT Professional Training and their company, and as a qualified signature for said company, is responsible for the tuition, and shall make all personnel/employees aware that refunds will be made to the company. All reasonable discounts per IMPACT Professional Training are void if portions of the above training are canceled. IMPACT Professional Training guarantees only those services set forth in the agreement.

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