Effective Interpersonal Communication for Business Professionals

A toolbox of best practices to transform key processes and design organizations of the future. The material is geared to the ASQ exam (asq.org).

Identify effective time-management strategies, including defining personal and professional goals, establishing priorities, and identifying the tasks that will be critical to achieving those goals. You will create a personal time-management action plan.

This course is designed for Project Managers and/or Project Support Personnel who wish to learn industry best-practices and apply a more formal, standards-based approach to their projects. The content of this class directly aligns with the Project Management Body of Knowledge (PMBOK) and will prepare attendees who are seeking to obtain the (PMI)® Project Management Professional (PMP)® certification.

Students will benefit from this course by understanding the foundational principles of project management, improving their project management skills, utilizing tools and techniques to effectively manage projects, gaining a common project management language to improve communication, and learning frameworks to identify, manage, and mitigate risk. Concepts learned in this course are immediately applicable to ongoing projects.

In this course, you’ll have the opportunity to examine the key elements of successful presentations and to practice relevant skills. These important concepts and tools will help enable you to create and deliver your own effective presentations, both in-person and virtually.

Upon successful completion of this course, students will be able to plan for change, learn to communicate change, manage the impact of change on your team members and successfully implement changes at work.

In this course, you will identify the components of emotional intelligence and recognize how emotional intelligence benefits organizations, assess and develop your personal emotional intelligence competencies, assess and develop your social emotional intelligence competencies, and practice emotional intelligence in common workplace scenarios.

In this course, you will, analyze the components of emotional intelligence, explain the principles of self-awareness, implement emotional intelligence for better communications and first impressions, demonstrate how to balance positive and negative emotions, and use principles of mental resilience to navigate difficult relationships and situations.

This 7-hour instructor-led course is a deep dive into cultivating teams that can navigate conflict through direct and tactful communication. Doing this work boosts employee morale, improves retention, and surfaces issues before they become conflicts. The course includes group discussions, breakout problem solving, role-playing, and the creation of a personal plan for ongoing improvement. Participants receive several job aides and a copy of a prominent book on the topic.

Upon successful completion of this course, students will be able to better interact and communicate in the workplace.

This course is aimed at individuals seeking to enhance their impact and leadership across various professional sectors. This program will enhance skills in effective communication, ethical influence, adaptive thinking, and strategic networking, while also leveraging digital platforms for a broader reach.