Essential Soft Skills for Professionals
Upon successful completion, students will have gained the necessary skills for improved team efficiency, enhanced professional relationships, and more effective engagement.
Description
Overview
This course equips professionals with a comprehensive set of soft skills critical to a successful workplace environment. Participants will gain insight both individually and collectively on improving their team’s performance and their contributions to their professional careers.
Course Objectives
After completing this course, students will have gained the necessary skills for improved team efficiency, enhanced professional relationships, and more effective engagement. You will:
- Gain skills to communicate effectively, both in-person and virtually
- Empower individuals and teams to approach challenges with critical thinking and confidence
- Align a more professional mindset to personal development and organizational goals
Who Should Attend
This course is ideal for professionals who are:
- Entry to Mid-Level
- Working in-person, hybrid, or cross-functional environments
- Emerging Leaders
- People-Facing Professionals
Course Outline
Introduction
- Logistics & Objectives
- Thought Corner
- Action Plan
Lesson 1: Understanding Core Soft Skills
- The Evolution of Soft Skills in the Workplace & Why They Are Important
- Interpersonal Strengths
Lesson 2: Effective Communication
- Verbal and Nonverbal Cues
- Intentional Listening and the Role of Empathy
- Digital Communication
- Aligned Transparency
Lesson 3: Teamwork
- Collaboration Skills
- Building and Maintaining Professional Relationships
- Optimal Focus
Lesson 4: Critical Thinking & Solutions
- Identifying and Analyzing Challenges
- Decision-making Frameworks
- Develop a Solution Focused Plan
Lesson 5: Professional Mindset & Integrity
- Understanding Personal & Professional Motivators
- Growth Mindset
- Develop Competence & Collaborative Contribution
- Professional Purpose & Organizational Goals
Lesson 6: Navigating Change
- Managing Outdated Practices Carefully
- Change Management
- Forward-Thinking Leadership
- Building Trust in Changing Environments
Lesson 7: Professional Presence
- Making an IMPACT
- Amplifying Your Voice
- Developing Respect from and for Others
Lesson 8: Conflict & Constructive Dialogue
- Addressing Perfectionism and Unrealistic Expectations
- Positive Reinforcement
- Conflict Resolution & Negotiation
- Professional Feedback
Lesson 9: Time Management
- Setup for Success
- Redefining Productivity
- Objectives & Strategies
Lesson 10: Strategic Relationships
- Network with Purpose
- Sustainable Connections
- Mindful Engagement
Conclusion
- Action Plan
- Recap Core Concepts